Terms and Conditions

Terms and Conditions – Yateley Smallholding

Business Information

Yateley Smallholding is a trading name of Yateley Group Ltd, a company registered in England and Wales.

Company Number: 10658032
VAT Number: GB265505990

All contracts, sales, and services are provided by Yateley Group Ltd.

Introduction

These Terms and Conditions govern:

• Use of this website
• The sale of livestock and goods
• Chicken boarding services

By using this website or purchasing from us, you agree to these terms.

General Use of Website

All content is provided for general information and educational purposes only.

We reserve the right to:

• Update or amend content at any time
• Change pricing or services
• Refuse service where necessary

Information provided does not replace professional or veterinary advice.

Deposits and Payments

Deposits

Deposits are required to reserve livestock, products, or boarding spaces.

• All deposits are non-refundable
• Deposits are taken on the basis of customer commitment
• Deposits compensate for:
  • Removal of availability to other customers
  • Loss of potential sales
  • Time and administrative costs

By paying a deposit, you agree that:

• The item or booking is reserved exclusively for you
• The deposit will not be returned if you cancel or fail to proceed

Payment

• Full payment must be made before or at collection, or at drop-off for boarding
• We reserve the right to cancel any order where payment is not completed

Livestock Sales Terms

Health and Condition

All livestock is checked to ensure it is healthy at the point of sale.

Customers must inspect animals at collection and raise any concerns immediately.

No Returns (Biosecurity Policy)

Due to strict biosecurity requirements, no livestock can be returned once it has left our premises.

Animals may be exposed to disease after leaving, and returning them could pose a serious risk to our flock.

No Refunds After Collection

Once livestock leaves our care:

• We cannot control handling, environment, or care
• No refunds or exchanges are offered

Breed, Age and Description

We aim to describe livestock accurately. However:

• Breed characteristics may vary
• Point of lay is an estimate and not guaranteed
• Sexing of young birds cannot always be guaranteed

Cockerels

Customers purchasing cockerels accept that:

• Behaviour and temperament cannot be guaranteed
• Noise levels vary
• It is the buyer’s responsibility to check local restrictions

Hatching Eggs

Hatching eggs are sold with:

• No guarantee of fertility or hatch rates

Results depend on incubation conditions, handling, and equipment.

No refunds will be provided for unsuccessful hatching.

Collection of Livestock

• Livestock must be collected at the agreed time
• Failure to collect may result in:
  • Loss of deposit
  • Animals being made available for sale again

Goods (Feed and Equipment)

• All goods must be checked at collection
• Returns are only accepted for unused items in original condition
• Any issues must be reported promptly

Chicken Boarding Terms

Booking and Payment

• A 50% non-refundable deposit is required to secure a booking
• The remaining balance must be paid in full upon drop-off

No refunds will be issued for cancellation or early collection.

Pricing

Boarding prices are based on the number of hens per flock per night:

1–3 hens – £6 per night
4 hens – £7 per night
5–6 hens – £9 per night
7–8 hens – £11 per night

A minimum charge of £30 per house per booking applies.

Prices include feed, water, bedding, housing, and mite treatment if required.

Accommodation and Care

We provide:

• Private housing for each flock
• Secure, predator-proof coops and runs
• Cleaned and sanitised housing between stays
• Fresh bedding
• Daily feeding and fresh water
• Daily health checks
• Egg collection and storage

Health Requirements

All hens must:

• Arrive in good health
• Show no signs of illness or parasites

We reserve the right to refuse entry to any bird that appears unwell.

No cockerels are accepted.

Biosecurity

Strict biosecurity procedures are followed:

• No mixing of flocks
• Cleaning and disinfecting between stays

Feeding

• Birds are fed high-quality layers pellets
• Fresh water is provided at all times

Owners may provide their own feed for specific dietary requirements.

Illness and Veterinary Treatment

If a bird becomes unwell:

• We will attempt to contact the owner
• Veterinary treatment may be arranged if required

All veterinary costs are the responsibility of the owner.

Liability

While every care is taken:

• Birds are boarded at the owner’s risk
• We accept no liability for illness, injury, or death unless caused by proven negligence

Customers visiting the premises do so at their own risk.

Collection and Late Collection

• Birds must be collected on the agreed date
• Late collections may incur additional charges

Failure to Collect

If birds are not collected and no contact is made:

• After 7 days, ownership transfers to Yateley Smallholding
• Birds may be rehomed or retained

Right to Refuse Sale

We reserve the right to refuse the sale of livestock where we believe:

• The buyer is not suitably prepared
• The environment may not be appropriate
• The welfare of the animals could be compromised

Buyer Responsibility

It is the responsibility of the buyer to ensure they have:

• Suitable housing
• Adequate knowledge of poultry care
• Appropriate facilities

By purchasing livestock, you confirm you are prepared to meet the needs of the animals.

Transport and Responsibility After Collection

Once livestock has been collected, responsibility for:

• Transport
• Handling
• Ongoing care

Transfers fully to the buyer.

Mortality and Post-Sale Responsibility

We cannot accept responsibility for:

• Illness
• Injury
• Loss or mortality

Once animals have left our care.

Poultry Feeding and Legal Compliance

Customers are responsible for complying with UK poultry feeding laws.

It is illegal to feed poultry catering waste, including:

• Kitchen scraps
• Plate leftovers
• Food from domestic kitchens
• Food that has been in contact with meat or fish

We accept no responsibility for feeding practices once livestock leaves our care.

Gift Cards

Gift cards may be offered for use against products or services.

• Gift cards are non-refundable and cannot be exchanged for cash
• They must be used within any stated validity period
• Lost or stolen cards cannot be replaced

We reserve the right to amend or withdraw gift card terms at any time.

Loyalty Scheme

We may operate a loyalty scheme.

• 1 point is awarded for every £10 spent
• Each point has a value of £0.25

Points:

• Have no cash value
• Cannot be exchanged for cash
• May be subject to expiry

We reserve the right to:

• Change the value of points
• Amend how points are earned or redeemed
• Withdraw the scheme at any time

Promotions and Competitions

From time to time, we may run promotions or prize draws.

These may involve:

• Following social media pages
• Liking or sharing posts
• Engaging with content

We reserve the right to:

• Modify or cancel promotions
• Refuse entries that do not meet requirements

Promotions are not sponsored, endorsed, or administered by social media platforms.

Welfare Statement

We are committed to responsible poultry keeping and high welfare standards.

All decisions made by Yateley Smallholding are with the welfare of the animals in mind. We encourage all customers to take the same approach and ensure that birds are kept in appropriate conditions with proper care.

Limitation of Liability

We are not liable for:

• Losses arising from misuse of information
• Improper care of livestock after sale
• Indirect or consequential losses

Intellectual Property

All content, images, and branding remain the property of Yateley Smallholding unless otherwise stated.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Agreement

By purchasing from us or using our services, you confirm that:

• You have read and understood these Terms and Conditions
• You agree to be bound by them